Shipping and Transit Time

After entering shipping information on our checkout page, customers will be presented with available shipping carrier options and service classes. All carriers use a zone based system to determine the cost of shipping, which is determined by the distance between our origin zip code (44039) and each customer’s destination zip code.

Below are additional details regarding each carrier option, which includes FedEx, UPS and the United States Postal Service. Estimated transit time is also displayed on each carrier’s zone map, though these estimates do not take into consideration COVID-19 service disruptions.

Same Day Shipping

Orders shipping FedEx, UPS and USPS received before 2PM EST., Monday through Friday, are processed that same day. Orders placed after the cutoff time, or on a recognized holiday, will ship the next business day.

While every effort will be made to ship orders received before the cutoff time, carriers have limited our pickup days and times as a result of COVID-19 related service disruptions. Therefore, please anticipate a handling time of one business day.

Order Processing on Holidays and Weekends

In an effort to maintain safe social distancing requirements in our shipping and receiving department, we may process orders on holidays and/or weekends. However, orders processed on holidays and weekends are not likely to ship until the next business day.

Carrier Delays

Shipping carriers, like many other businesses, are coping with staffing problems as the result of COVID-19. Coupled with weather related events, delivery delays are more common with carriers in these unprecedented times. Because of these delays, we monitor all shipments and have posted carrier specific delay details below. In general, all carriers have greatly improved meeting their deliveries estimates, including USPS international shipments to Canada. As of 2/4/2022, recent USPS domestic delivery delays have been observed up to three days in a very limited number of regions. International Priority Mail shipments to Canada often do not arrive any faster than First Class Mail, which is why we do not recommend the added cost of International Priority Mail unless required for shipments exceeding 4LBS. As of 2/4/2022, FedEx continues to experience unexpected delays within their carrier network, which is why we are shipping many orders with UPS due to their increased reliability.

FedEx Ground

Same Day Shipping Order Cutoff Time: 2PM EST. M-F
Maximum Observed COVID-19 Transit Delays: 0-3 Days
FedEx Residential Delivery Days: Monday through and Including Sunday
Holiday Schedule: Download FedEx PDF Document
Manage Deliveries with FedEx Delivery Manager (Opens in New Tab)
FedEx Customer Service: 800-463-3339

FedEx Ground Zone Map

UPS Ground

Same Day Shipping Order Cutoff Time: 2PM EST. M-F
Maximum Observed COVID-19 Transit Delays: 0-2 Days
UPS Delivery Days: Monday through and Including Friday
Holiday Schedule: Download UPS PDF Document
Manage Deliveries with UPS My Choice (Opens in New Tab)
UPS Customer Service: 800-742-5877

UPS Zone Map

United States Postal Service (USPS)

Same Day Shipping Order Cutoff Time: 2PM EST. M-F
Priority Mail Transit Time: 1-3 Days
First Class Mail Package Transit Time: 3-5 Days
Maximum Observed COVID-19 Transit Delays: 0-3 Days
USPS Delivery Days: Monday through and Including Saturday
Holiday Schedule: See USPS Holidays and Events Page (Opens in New Tab)
Manage Residential Deliveries with USPS Informed Delivery (Opens in New Tab)
USPS Customer Service: 800-275-8777

USPS Priority Mail Zone Map

United States Postal Service (International Shipping to Canada)

Same Day Shipping Order Cutoff Time: 2PM EST. M-F
International Priority Mail Transit Time: 6-10 Days
First Class Mail Package Transit Time: 10-14 Days
Observed COVID-19 Transit Delays: 0-5 Days in Addition to Above
USPS International Processing Days: Monday through and Including Sunday
Holiday Schedule: See USPS Holidays and Events Page (Opens in New Tab)
USPS Customer Service: 800-275-8777
Canada Post Tracking (Once Package in Canada – Opens in New Tab)
Canada Post Customer Service: 866-607-6301


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