Shipping and Transit Time

After entering shipping information on our checkout page, customers will be presented with available shipping carrier options and service classes. All carriers use a zone based system to determine the cost of shipping, which is determined by the distance between our origin zip code (44039) and each customer’s destination zip code.

Below are additional details regarding each carrier option, which includes FedEx, UPS and the United States Postal Service. Estimated transit time is also displayed on each carrier’s zone map, though these estimates do not take into consideration COVID-19 service disruptions.

Same Day Shipping

Orders typically received before 2PM EST., Monday through Friday, are processed that same day. While every effort will be made to ship orders received before the 2PM cutoff time, carriers have limited our pickup days and times as a result of COVID-19 related service disruptions. Therefore, please anticipate a handling time of one business day.

COVID-19 Carrier Delays

All carriers are experiencing service disruptions as the result of COVID-19. The United States Postal Service has been hit especially hard with both staffing and transportation shortages. Since it is not uncommon for packages to sit for weeks at distribution centers, we recommend customers select an alternative carrier. As of 1/4/2021, USPS delays have been observed that are in excess of thirty days. Both FedEx and UPS shipments are being received by customers with limited delays, if any.

UPS Ground

Order Cutoff Time: 2PM EST. M-F
Observed COVID-19 Transit Delays: 0-3 Days
UPS Delivery Days: Monday through and Including Saturday

UPS Zone Map

FedEx Ground

Order Cutoff Time: 2PM EST. M-F
Observed COVID-19 Transit Delays: 0-3 Days
FedEx Delivery Days: Monday through and Including Saturday

FedEx Ground Zone Map

United States Postal Service (USPS)

Order Cutoff Time: 2PM EST. M-F
Priority Mail Transit Time: 1-3 Days
First Class Mail Package Transit Time: 3-5 Days
Observed COVID-19 Transit Delays: 5-45 Days in Addition to Above
USPS Delivery Days: Monday through and Including Saturday

Please note: We do not recommend selecting USPS as a shipping option at the present time as they are experiencing substantial delays in delivering parcels.

USPS Priority Mail Zone Map

United States Postal Service (International Shipping to Canada)

Order Cutoff Time: 2PM EST. M-F
International Priority Mail Transit Time: 6-10 Days
First Class Mail Package Transit Time: 10-14 Days
Observed COVID-19 Transit Delays: 30-45 Days in Addition to Above
USPS International Processing Days: Monday through and Including Sunday

Please note: Due to substantial delays within the USPS and customs at destination countries, all international retail shipments have been suspended until further notice. We apologize for this inconvenience and are closely monitoring these delays so that we may resume shipping internationally as soon as possible.


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