The following terms and conditions apply to both our website and products that we sell.

Our website, and the related information contained within, is all property of PVC Vent Screens. The information, including but not limited to images and text, may not be used without the written consent of PVC Vent Screens.

Usage of Our Products

PVC Vent Screens sells proprietary products that are designed to keep insects, animals and outdoor debris from entering PVC intake and exhaust vents. Since there are many different manufacturers of high efficiency appliances (furnaces, hot water heaters, boilers, etc.), it is the responsibility of the customer to verify that our screens are suitable for use with their appliance’s vent(s). Under no circumstances shall PVC Vent Screens, its owners, affiliates and other related providers be held responsible for any damages resulting from the use of our screens.

Order Processing

Orders are typically processed within one business day or sooner. At the present time we are processing orders six days per week, though there may be a delay in when the carrier takes possession of any shipment as the result of of shipping cut-off times, weekend hours and observed holidays.

Cancellations

Customers may cancel any unprocessed order that has not yet shipped. Orders which have been processed, and a tracking number generated, can not be cancelled. To cancel an order, please submit your request using the form on our contact page. We may cancel orders, or require delivery signature confirmation, for orders received which have an incomplete address or contact information. Invalid contact information may include abbreviated, partial or fictitious names along with invalid telephone numbers or email addresses. Invalid billing and/or ship to addresses may include multi-unit buildings where no suite/unit number has been specified, commercial locations where a company name has not been specified and temporary construction job sites where FedEx or UPS has not been selected as the carrier during checkout. We reserve the right to cancel and/or refuse any order for any reason. If we cancel such orders, we will refund the initial order in full.

Billing

When an order is received, the customer authorizes us to bill his or her credit card or PayPal account for the authorized amount of their total sales order. The funds authorized for the order will be captured (accepted) only when the order ships. Invoices are included with each order, but also may be obtained/printed by logging into your customer account.

Shipping

We ship all domestic orders using the United States Postal Service’s USPS Ground Advantage or Priority Mail service. Other carriers, such as FedEx and UPS, may also be available for certain shipping zones. Real-time freight quotes within the United States and Canada are quoted during checkout after the customer’s shipping address is entered. Canadian customers have the option of selecting from International First Class Mail (most affordable) and International Priority Mail services. In most cases, orders shipping to United States destinations are delivered within two or three business days with Priority Mail and 2-5 days using USPS Ground Advantage. To view shipping carrier zone maps, which estimates the time it will take to receive your order, please click here. International orders shipped to destinations in Canada generally take 6-10 business days for delivery.

In an effort to better serve our customers, and deliver orders as quickly as possible, we reserve the right to upgrade shipping carriers and/or service classes at our expense. An example of such an upgrade would include upgrading domestic USPS Ground Advantage and Priority Mail shipments to a more costly UPS Ground service. We also reserve the right to interchange FedEx and UPS Ground services providing the estimated delivery date will be the same or sooner if an alternate carrier is chosen. While every effort will be made to ship orders using each customer’s desired carrier and shipping class, such flexibility may be necessary to avoid delivery delays during the peak holiday shipping season and to limit regional COVID-19 delays. While every effort will be made to avoid delays in delivery, and to ship orders quickly, we are not responsible for delayed deliveries outside of our control.

Delayed Deliveries

COVID-19 related delivery disruptions are impacting all shipping carriers and leading to delayed deliveries. When combined with the peak holiday shipping season, substantial delivery days are quite common. For example, it is common for USPS to not scan packages they receive at distribution centers as “accepted” up to 7 days after receiving them. Additionally, even “accepted” packages may sit at a distribution center for days before any further movement occurs. While we have been processing orders 6-7 days per week from the start of the COVID-19 pandemic, processing orders and shipping quickly are not enough to overcome all delayed deliveries. To minimize delays in delivery, we encourage our customers to select USPS Priority Mail at a minimum or a premium carrier such as FedEx or UPS.

As it pertains to our terms, domestic shipments not scanned as delivered within 14 days of the date of label creation are considered delayed. International shipments not scanned as delivered within 30 days of the date of label creation are also considered to be delayed. Domestic shipments not scanned as delivered 15+ days after the date of label creation, and international shipments not scanned as delivered 31+ days after the day of label creation, are considered to be potentially lost in transit. Upon notification from our customer’s, we will initiate an investigation with the carrier at 15+ days after label creation. Due to seasonal and pandemic demands, it may take the carrier up to 7 business days to update us on their investigation. If the package has not been located and/or shown movement, we will either refund the order in full or reship.

We appreciate your patience and understanding as we work diligently to see that every order is not only processed quickly, but delivered to our valued customers in a timely manner during these challenging times.

Damages Resulting from Shipping

When shipping goods the issue of package damage does arise on occasion. Damage to packages, and the contents within, is the responsibility of the carrier. In these cases the customer must contact us to initiate a damage claim. Our customers agree to assist us with filing/processing such claims. Such assistance may include supplying photographs, retaining the original packaging and/or supplying a sworn statement to the carrier.

Tax, Brokerage Fees and Duties

Residents of the State of Ohio shall be charged a sales tax rate of 6.5% as required by state law. Qualifying charitable organizations, businesses and government agencies may visit our sales tax exemption page to learn more about in-state tax exempt purchases. Orders shipping to destinations outside of Ohio will not not be charged sales tax on orders during checkout on our website. International customers are responsible for any brokerage fees along with duties and taxes levied by their country. Both FedEx and UPS charge brokerage fees while the USPS does not. We do not quote international brokerage fees, duties and taxes. However, we utilize WTO harmonization codes that allow international customers to determine their total cost prior to placing an order by contacting their nation’s customs office. PVS and CVC series vent screens ship with a declared WCO harmonization code of 7609 while SVC series vent/drain caps ship with a WCO harmonization code of 3917. Each vent screen sold on our website is manufactured by PVC Vent Screens in the United States and falls under CUSMA and USMCA trade agreements.

Warranty

We offer a thirty day limited warranty, effective from the day of delivery, on all of our vent screens. Any vent screen found to be defective and/or missing components during this period of time will be replaced, at no cost to our customer, excluding the cost of return shipping. In some cases we may require the entire order be returned and in such cases we will provide the return shipping label at no cost to the customer. Qualified return replacements will be sent to the customer within three business days, after receipt of the return, at no additional cost to our customers. Vent screens that have been improperly used, abused or subjected to conditions beyond their intended use will not be replaced under this limited warranty. Any problems with our vent screens and related components, beyond thirty days of receipt, are considered the customer’s responsibility. Under no circumstances does this warranty cover loss of use, consequential or incidental damages arising from the use or inability to use our vent screens.

We offer a thirty day return policy on all of our vent screens. Unwanted products may be returned, with postage and any applicable insurance prepaid by the customer, if they have an accompanying RMA (Return Merchandise Authorization) number issued within thirty days of the original order date or date of delivery when tracking is used. Please contact us to obtain a RMA number if you wish to return an item. Please note RMA numbers are valid 14 days after they are issued and any return must be postmarked within those 14 days. A restocking fee of up to 20% may be assessed to process and repackage qualified returns that are received in new condition. Returns that are missing components, used and/or are damaged are not considered to be in new condition and shall not be accepted for return. Returns that lack a valid RMA, or have been postmarked 15+ days after the RMA was issued, shall be subject to a 30% restocking fee. Returns received after 60 days of initial delivery, or the date a RMA was issued, are not eligible for return and will be disposed of with no refund issued. All eligible refunds will be processed within five business days from the day of receipt, but shall exclude the cost of freight and any applicable restocking fees. Once a RMA number is issued for a requested return, it should be sent to the address below with the RMA appearing on the label and a copy of the original packing slip/invoice inside the package.

PVC Vent Screens
RMA: (Enter Your RMA Number Here)
32329 Cook Rd.
North Ridgeville, OH 44039

While some businesses may include the cost of processing returns in their product’s original sale price, we do not. Particularly with dimensional products, those unfamiliar with PVC sizes may not take measurements prior to placing an order with us and order the incorrect size. Rather than spreading the cost of restocking products onto all of our customers, we do charge up to a fee for each qualified return. Broken set returns, such as one vent screen being returned from a discounted set of two vent screens, shall have the restocking fee assessed on the individual returned part(s) retail price. Returns received that have not been previously authorized with a RMA number, including refused, unclaimed, undeliverable, etc. shipments, may be assessed a 30% restocking fee providing such returns are received within our thirty day return policy. When a return is received, it must be unboxed, inspected, repacked in new packaging, a refund issued and accounting must be updated to reflect this. It is not uncommon for it to take 15 minutes to complete all the steps to fully process a single return. Additionally, credit card processors also charge swipe and transaction fees not just for the original transaction, but also when refunds are sent.

Exchanges

Except in rare cases, we do not offer exchanges. In the vast majority of cases, the total available credit from a return is insufficient to cover both the cost of the desired vent screen(s) or cap(s) and shipping. Because of this, we issue refunds on returned products in accordance to our terms. If a different size vent screen or cap is desired, we encourage our customers to place a new order after their return has been received and processed to avoid any potential delays due to availability. Prior to placing a new order, we recommend viewing our sizing page and the specifications on the product detail page of the desired vent screen(s) or cap(s).

Price Matching

We do not offer a price matching guarantee. Though we do supply major wholesalers with our vent screens and caps, the price at which they sell our products is largely dependent on their expenses and purchasing volume. Additionally, marketplaces also have added costs that typically contribute to the total final cost of the products they sell. As a general rule of thumb, manufacturer direct pricing is the lowest. For this reason, the prices for the vent screens and caps we sell in our store reflect true manufacturer direct pricing.

Back Orders and Out of Stock Items

We do not accept back orders on out of stock items. We do offer a wait list notification, which our visitors may take advantage of. When a particular SKU is out of stock, visitors may enter their email address on the product detail page to be notified immediately once stock becomes available. Since everyone on the wait list will be notified at the same time, available stock will be sold and shipped to those that place an order on a first come, first served basis.

Limitation of Liability

Website visitors and customers agree to use our website, products and services at their own risk. Under no circumstances shall we be held responsible for any consequential or inconsequential damages resulting from the use of our website, services and/or products. Such limitations include acts of God, acts of war including but not limited to vandalism, fire, theft or other events.

Dispute Resolution

Any party (website visitor, customer, etc.) raising a dispute regarding our website, services and/or products shall do so first by submitting their dispute by certified mail. In the event that a satisfactory resolution can’t be obtained within thirty days, both PVC Vent Screens and the party agree to hold legal proceedings under the jurisdiction of Lorain County in the State of Ohio.